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Privacy policy


The protection of personal privacy is of particular importance, so it is important that you know when and what data is collected, stored, stored and how it is used when you visit the website or otherwise provide us with your personal data.

We are a company registered in the Republic of Lithuania in Vilnius under the name UAB "Congress hotels", hotel Congress Avenue, code 305520125, Vilniaus str. 2, LT-01102 Vilnius, tel. +370 5 212 17 16, e-mail e-mail:, which is the controller of your personal data.


These personal data processing rules apply to all individuals. We are committed to protecting your privacy. By using this website and/or our services, you consent to the processing of your personal data as described in this privacy policy.


Personal data  - any information relating to an identified or identifiable natural person.
Processing  - any operation or set of operations carried out using Personal Data or sets of Personal Data.

Data subject  – natural person whose personal data is processed.
We(capital letters or not)  – UAB "Congress hotels", Hotel Congress Avenue


We promise to adhere to the following data protection principles:

  • Processing is lawful, fair and transparent. We always consider your rights before processing personal data. We will provide you with information about data processing upon request.

  • Processing is limited by purpose. Our activities are consistent with the purpose for which Personal Data is collected.

  • We collect and process only the minimum amount of personal data necessary to fulfill the purpose of our activity.

  • Processing is time-limited. Your personal data will not be stored longer than necessary.

  • We will endeavor to ensure data accuracy.

  • We will do our best to ensure data integrity and confidentiality.



The data subject has the following rights:

  1. The right to information - you have the right to know what personal data we have collected, where it came from, why and for what purpose it is being processed.

  2. Right of access – You have the right to access data collected from/about you, including your right to request and receive a copy of the personal data collected.

  3. Right to rectification - you have the right to request the rectification of incorrect, incomplete or inaccurate data.

  4. The right to deletion - you have the right to request the deletion of personal data collected about you.

  5. The right to restrict processing - you have the right to request the restriction of the processing of your personal data.

  6. The right to object to processing - you have the right to request to stop the processing of your personal data collected.

  7. Right to lodge a complaint - contact us by email to the email address, if you believe that your rights regarding the processing and storage of personal data have been violated.

  8. The right to receive assistance from the supervisory authority -   you have the right to receive assistance from the State Data Protection Inspectorate of the Republic of Lithuania or to file a complaint with the specified authority.

  9. Right to withdraw consent - You have the right to withdraw any consent to the processing of your personal data.


If you want to receive information about your personal data collected or to apply for the processing of incorrect, incomplete or inaccurate data and request correction or deletion, send us a request by e-mail. to the e-mail address:, indicating "Request for processing of personal data" in the header of the letter.


We may ask you to confirm a personal identification document that allows you to be properly identified. After you confirm your identity, information about your processed data is provided within 30 calendar days from the date of submission of the written request.


The information is provided free of charge. If we determine that the requests are manifestly unreasonable or disproportionate, in particular due to their repetitive content, we may charge a reasonable fee based on the administrative costs of providing the information or notifications or actions requested, or refuse to act on the request.


When you visit our website or contact us with a request for information or give us permission to use the data you provide by ticking the appropriate option, we collect:

  • Your name, address, telephone number, e-mail address;

  • Credit card details, amount to be paid, length of stay at the hotel;

  • Password and security question;

  • IP address, address of the visited page, address of the previous page, date and time, browser type and version;

  • content of received and sent messages, history of correspondence;

  • when you come to the website from third-party pages, newsletters, when you click on billboards, we record the source from which the visitor came, the name of the advertising campaign and its position, and link this data to the order.



We collect, process and store your personal data only on the basis of the legal grounds defined in the legal acts governing the protection of personal data, in order to use the provided data with your consent in order to:

  • to improve your service and experience when visiting our website or using its services, to improve the website;

  • process hotel room reservation order, issue financial documents;

  • for providing data to competent authorities when required by law;

  • to administer and analyze the opinions of our customers in order to improve the quality, variety and accessibility of the services offered;

  • contact you by email by mail or mobile phone, to consult and solve problems;

  • if you have marked the relevant choices (consent), to inform you about exclusive promotions or discounts, to submit similar offers by e-mail. by mail or/and text message;  You can withdraw this consent at any time.



We will not disclose any of your personal data, except to related companies and business partners, without which our services cannot be provided to you smoothly. In this case, we seek that other persons to whom personal data may be provided apply appropriate organizational and technical measures to protect the received personal data from any unlawful processing.


Because we value your privacy, we have taken all necessary precautions in line with the EU General Data Protection Regulation to ensure that your personal data is not transferred to third parties without your consent. Without consent, the data could be transferred only in response to the requests of the court or state authorities and only to the extent necessary for the proper execution of valid legal acts or court order/certificate.



We ensure that all your data is collected, processed and stored in accordance with the requirements set out in the Personal Data Protection Law of the Republic of Lithuania and other directly applicable European Union laws governing personal data protection in the Republic of Lithuania, applying the necessary organizational and technical measures to protect your data from accidental or illegal disclosure, destruction, alteration, as well as from illegal processing.


We do our best to keep your personal data safe by using secure protocols for communication and data transfer.




If you are under 18 age, you should not provide your personal data without the consent of a parent or guardian.


Hey, you're a parent/guardian and you've learned that your minor child under the age of 18 is using our website and you don't want them to, please contact us by email. Email and we will remove all related data as soon as possible.



In order to make your visits to the website more convenient and to improve the quality of our services,  we use cookies - small pieces of text information that are automatically created when browsing the website and are stored On your computer or other end device, or  e.g. Google Analytics website analysis service for marketing and optimization purposes provided by Google Inc. (Google). You can choose whether you want to accept cookies. 


If you do not agree to cookies being stored on your computer or other end device, you can change your internet browser settings and disable all cookies or enable/disable them one by one, and most browsers are set this way (e.g. use the browser's anonymous setting called "Incognito "Chrome", "InPrivate" "Internet Explorer", "Private browsing" "Firefox" and "Safari", etc.) cookies would not be saved on your device. However, please note that in some cases this may slow down your internet browsing speed, limit the functionality of the website or block access to the website.


We use Wix and to store basic data about your interactions with our site and whether you are logged in to Wix and We use a session cookie to remember your login (if you are a registered user). This is necessary to ensure the successful operation of the site. 

Our website uses different types of cookies and similar technologies, each with a specific function:

Navigation cookies

These cookies are necessary for you to browse the website and use its features, such as accessing secure areas of the website.

Functional cookies

These cookies allow the website to remember the things you choose (such as your login details) and offer improved features that are tailored to you personally. Functional cookies are not necessary for the website, but improve the quality of navigation and user experience.

Analytical cookies

These cookies are used to prepare a statistical analysis of the navigation methods of our website visitors. We use the results of these cookies anonymously and exclusively for statistical purposes only. The website uses the services of certain third parties, which independently install their own cookies.

Targeting or advertising cookies

These cookies are used to show you services that may be of interest to you or to offer similar services that you have already viewed.

Third-party cookies are those sent by our trusted third-party companies. These cookies on other websites allow you to see banners with viewed services or other relevant offers. We do not have access to third party cookie information and the information is fully under their control.

Social network cookies

These cookies are necessary in order to use the website information in your social profile account. Social network cookies do not affect navigation on our website. 

Contact information

If you have any questions regarding the processing of your personal data, please contact us at, we will always be happy to help you.

Changes to the Privacy Policy

Additions or changes to the privacy and cookie policy are published on the website in the section: Privacy policy and take effect from their publication, that is, from the day they are placed on the website.

We recommend periodically visiting the website and familiarizing yourself with the latest version of the Privacy and Cookies Policy. The privacy and cookie policy of the website was last updated on 05/18/2023.

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